General Questions
- General
- Gas Stoves & Fireplace Inserts
- Wood Stoves & Fireplace Inserts
- Pellet Stoves & Fireplace Inserts
Yes! Most of our dealers offer consumer financing. Please check with your local dealer to see what special consumer financing rates they are offering at this time.
We recommend having your appliance serviced once a year by your professional Lopi® dealer. Our dealers are certified and factory-trained to install and service our products. Summer is a great time of year to get your appliance serviced.
We highly recommend having your certified, factory-trained Lopi® dealer install and service your appliance.
Our stoves and inserts are the best money can buy. All of our products are built in America from high quality materials and components, heavy gauge steel, and are subjected to vigorous testing standards to make stoves and inserts that stand up to the rigors of time. Our attention to detail shows in our award-winning designs and features that you’re going to love.
We offer both our exclusive Positive Pressure system and Natural Convection wood burning fireplaces! Positive Pressure, or Posi-Pressure draws outside air into the cavity around the firebox and heats it, then circulates it throughout the home and seeks out cold spaces, warming your entire home. Natural Convection pulls room air from below the fireplace, heating the air as it is channeled around the firebox and distributing it back into your room through the convection chamber to evenly heat your home.
Please note: Our exclusive GreenStart™ Igniter is an available option with our Apex wood fireplace models.
Our zero clearance wood fireplaces are clean-burning EPA certified home heaters. They are all sealed appliances that pull all of their combustion air from outside, so you are not using your heated air from inside for combustion. And in many cases, installing a zero clearance wood fireplace is half the cost of installing an open masonry fireplace.
Yes! We feature a variety of beautiful, handcrafted mantels from our Custom Shop Collection that can be installed safely above our fireplaces. These non-combustible mantels are available in multiple styles and sizes.
All of our wood fireplaces feature catalytic technology. Our state of the art catalytic technology allows our large capacity wood fireplaces to produce highly efficient, clean fires in all burn settings. This bulletproof technology achieves roaring fires with super-long burn times and very high BTUs, making it the perfect system for our powerhouse home heaters.
No. Our gas fireplace inserts are designed as complete, efficient home heating appliances. Gas logs are used for decorative purposes and are not designed to heat your home.
An electrical cord/power is required to operate our efficient convection fans and decorative Accent Lights on our gas inserts; however, it can be hidden out of sight by being routed in your fireplace with our exclusive tested and approved UL Wiring Kit.
All Lopi® gas fireplace insert models are designed to provide optimal convective heat with or without the use of the standard fan. We find our customers prefer the quiet, immediate heat transfer of the fan that can be operated from the comfort of your favorite chair with our GreenSmart® Deluxe Remote.
Our gas fireplace inserts are sealed, direct vent heating appliances that utilize outside combustion air for greater efficiency and have less exhaust leaving, so draft is ensured with a liner. Learn more.
Our inserts feature a bypass damper, which allows you to have a larger exhaust opening for smoke to exit through the chimney rather than into your room. Our GreenStart™ Igniter option also allows you to start your fire with the push of a button, establishing a strong draft and preventing smoky startups and smoke spillage!
Yes, and even better! Our Flush Wood Hybrid-Fyre® Inserts are excellent heaters. Their flush appearance gives you a clean, finished look that resembles a wood fireplace and allows for more room on the hearth, while their convection chamber delivers air efficiently throughout your home.
Yes. All of our wood fireplace insert models feature the award-winning Hybrid-Fyre® technology. Hybrid-Fyre® is the most efficient wood burning technology in the world! This patented technology highlights the strengths of both catalytic and non-catalytic technologies to create an advanced combustion system that burns less wood to generate the greatest heat output.
Testing the moisture level in your wood is a crucial, yet often ignored step when burning wood fires. Wet wood creates excessive smoke and moisture in the firebox, whereas dry wood allows for a hotter, more efficient burn. Lopi® includes a FREE MOISTURE METER with every wood model so you can ensure you are burning dry wood and getting the highest performance out of your appliance. Simply split your wood and use your moisture meter to test it out!
Many of our high efficiency gas stoves and fireplace insertss give you the most burn for your buck. Our high BTU units will heat your home quickly; however, due to our excellent turndown ratios, the heat output drops down to provide proper heat, which also lowers your operation costs. Click here to fill out our Cost Estimator Worksheet.
We offer an array of gas fireplace models to accommodate any of your heating desires, from zonal heating to whole house heating. Our optional Power Heat Duct Kit gives you the ability to redirect up to 50% of the heat from your fireplace to one or two additional rooms in your home within 20 feet of your fireplace!
Yes! All of our gas fireplace inserts and stoves have a battery back-up and can operate during a power outage.
We use a network of trained specialty dealers who are local, are familiar with the local regulations, and weather conditions.
No. Leave about an inch of ash on the brick and place your wood on it.
The temperature sensor (snap disc) for the blower is on the bottom or back side of the firebox. Once the sensor comes to temperature, the blower will come on. This temperature sensor can take anywhere from 20 minutes to an hour to heat up and turn on the blower(s). This depends on how much wood and how large the fire is.
This is called cycling. This occurs when the blower comes on and the air the blower pushes through the fireplace cools off the temperature sensor. A hotter fire will help eliminate cycling from happening. If this does not you should contact your local service company.
If equipped, the bypass damper could be closed. Open the bypass before starting or reloading a fire. If smoke continues with the bypass open, contact your local service provider. Your flue may need to be cleaned or your home could be suffering from negative pressure.
This is a symptom of needing to have your fireplace system cleaned. Contact your local service provider for cleaning.
Travis Industries recommends using an ash vacuum with a soft bristle brush attachment to clean the combustor.
Dirty glass is a result of poor draft, wet wood, a small fire, or that the damper was closed too early.
The primary cause is not enough wood being loaded into the appliance.
It should be inspected at least twice a year and cleaned as necessary.
The temperature readout is telling you the temperature of the exhaust behind the catalytic combustor at the top of the insert. The temperature sensor for the blower is on the bottom of the insert and will have a different temperature.
The blowers sit in brackets at the front of the insert that angle down towards the rear. One of or both blowers may not be seated fully in the bracket. Fully seat the blowers. To access the blowers the face will need removing. Refer to the manual for directions on removing the face.
The venting that takes the exhaust outside is cold not allowing the smoke to go up. If you have a Greenstart igniter press the button before loading and let it, run a cycle. This will preheat the venting. If there is not an igniter on the insert, start a small hot fire at the rear of the firebox with newspaper. This will preheat the vent kick starting the draft.
The best way to clean the glass is to let the air wash do the work. Start or reload a fire with the air control open and watch the glass clean itself.
If the brick is crumbling completely through.
For best performance, you should leave between a ½” – 1” of ash in the bottom of your fireplace.
Remove a battery. Press and hold the thermostat button while replacing the battery.
The unit may be in lockout. Turn off the pilot and main burner, wait a 60 to 120 seconds and try again. Another possible reason could be that the power is off or you may have a blown fuse and your batteries are dead.
Placing the appliance into continuous pilot keeps the vent warm and helps with condensation on the glass
Cleaning the fireplace ensures it is ready to use and looking its best. The best time to do this is during the summer months.
It depends on the fireplace. Please see product info to see which ones can have glass.
Every appliance will have different heights. Please refer to the installation manual of the fireplace to determine.
Either a lack of air or a log impeding on the flame creates soot.
This is telling you the AA batteries in the unit are losing power. Replace the batteries.
The 3 AAA batteries in the remote are losing power. Replace the batteries.
The comfort control is turned off which turns off the rear burner. Turn on the comfort control.
The blower turns on 5 minutes after the burner when in thermostat mode or it is turned off.
If the appliance shuts off then, the gas is off. Sometimes the unit going off is the safety system working. Wind or weather conditions can blow the pilot out shutting off the unit. In most cases you can restart your appliance and it will operate normally. If the appliance will not restart, please contact your local dealer for service.
No, a fireplace insert must be installed into a code conforming masonry fireplace or a listed and tested wood burning manufactured fireplace.
No, it must vent up a chimney.
Lopi® recommends that you have your chimney cleaned before installing an insert.
The remote control can act as both an on/off switch and thermostat.
Press the thermostat button and mode button at the same time.
There is a short in the remote. Please contact your local service center to purchase a new remote.
Check to make sure your insert is plugged in and that the fuses on the control panel are good.
The fans may need cleaning or replacing. Please contact your local service center to set up a cleaning or service.
Cleaning the burn platform more frequently will allow the pellets to light more consistently.
The unit may need maintenance. The burn platform could need cleaning, combustion fan and exhaust venting may need cleaning, or you may have bad pellets.
Depends on quality of pellets, amount of usage, and performance of unit. Burn platform and ash should be removed a minimum of once a week or as needed for consistent operation. Consult your owner’s manual for further details.
Every Two Years or Every 4 to 6 Tons of Pellets.
Pellet quality depends on the region of the country where you live. Try a couple of bags before committing when trying a new brand.
This is a purge feature to remove smoke in case of a power failure.
There are many factors that must be taken into account. Such as the vent height and how the burn rate, high or low. Consult your owner’s manual.